CANCELLATION POLICY

To ensure your appointment runs smoothly and your service is performed at the highest standard, please review and respect the following policies. ⸻ Booking Appointments • By Appointment Only: All services are available by appointment only and must be scheduled through the official Ethereal Esthetics website. • Accurate Client Information: Full legal first and last names are required for all bookings to maintain accurate records and clear communication. • Deposit & Card on File: A valid credit or debit card, along with a deposit, is required to secure your booking. Your deposit will be applied toward your total service cost. • Consent & Intake Forms: For your safety and for liability purposes, all required forms must be completed prior to receiving services. ⸻ Cancellations & Rescheduling • 24-Hour Notice Required: Cancellations or reschedules made less than 24 hours before your appointment will result in the forfeiture of your deposit. • Multiple Reschedules: Repeated reschedules leading to cancellation will also result in deposit forfeiture. • Grace Period: You may arrive up to 10 minutes early or late. Arriving late may shorten your service time and may result in a $40 rescheduling fee. • No-Show Policy: Arrivals more than 10 minutes late will be considered a “No-Show” and will be charged 50% of the scheduled service total. • Reschedule Limit: Each appointment may be rescheduled only once. Additional changes will require a new deposit. • Last-Minute Changes: Adjustments within 24 hours of the appointment may be treated as a late cancellation. • Policy Abuse: Frequent late arrivals, cancellations, or reschedules may require prepayment in full and may lead to discontinuation of future services. ⸻ Special Circumstances • Guest Policy: To maintain a peaceful atmosphere, no additional guests are permitted unless pre-approved by your esthetician. ⸻ Treatment Packages & Gift Certificates • Payment Terms: Treatment packages must be paid in full at the first appointment. • Redemption Period: All packages and gift certificates must be used within 1 year of purchase and are non-refundable. ⸻ Refund Policy • Deposits: Deposits are non-refundable in the event of last-minute cancellations or no-shows. • Giveaway & Sponsored Services: Last-minute reschedules or cancellations may void prize or sponsorship eligibility. These services must still be booked online with a deposit and follow all standard policies. • Retail Items: Refunds are only available if an adverse reaction occurs. Proof, including photos, must be provided, and the item returned within 48 hours. ⸻ Additional Policies • Confidentiality: All personal information is kept private in accordance with HIPAA standards. • Health & Safety: Clients must notify Ethical Esthetics of any medical changes, allergies, sensitivities, or health concerns before each appointment so services can be safely tailored. • Payment: All services must be paid in full at the time of appointment. Accepted forms of payment include exact cash, credit, and approved electronic payment options. • Acknowledgment: By booking an appointment, you confirm that you have read, understood, and agree to abide by these policies. ⸻ Thank you for respecting these guidelines. Your cooperation allows us to provide a serene, safe, and exceptional experience for every client.